Frequently Asked Questions
Kogan Mobile – tell me more!
- Who provides the Kogan Mobile service?
- Are there any lock-in contracts?
- Is there a trial period?
- What happened with Kogan Mobile last time, and what is different this time?
- What happens if I run out of data?
- Can I access 4G data speeds?
Frequently Asked Questions
- Network Coverage Checker
- Adding additional prepaid data
- How to redeem your Kogan Mobile Voucher Code
- I have received my SIM card but did not receive a Voucher code?
- How many services can be activated under the same name/account number?
- Will I receive any notification before my plan/recharge expires?
Bringing your number to Kogan Mobile
Kogan Mobile Broadband
Activation & Account Enquiries
- Getting started with Kogan Mobile
- How do I activate my Kogan Mobile service?
- How do I log into my Kogan Mobile account?
- What is Auto Recharge and how do I manage or cancel it?
- How do I change my Kogan Mobile PIN
- I can’t activate my Kogan Mobile SIM card
General Enquiries & Troubleshooting
- How can I get my PUK (SIM unlock) code to unlock my phone?
- What do I do if my mobile is lost or stolen?
- I have a problem with my handset, how can I get help?
- Can I transfer/port my number if I'm still within a contract period with another provider?
- How can I find out the IMEI number or SIM number for my mobile?
- I keep getting an error message about my SIM card
Plan Enquiries
- International roaming
- Which prepaid call and data plans are available with Kogan Mobile?
- About Premier Access Bolt-On
- What are the charges for calling overseas numbers?
- Am I charged GST for my Kogan Mobile service?
- Will my unused data rollover?
SIM Cards
- Will my existing SIM card work on 4G?
- How do I add a SIM PIN to lock my mobile?
- How many contacts can be stored on my SIM card?
- How do I move all my SIM Card contacts to my new Kogan Mobile SIM card?
- My SIM is faulty, how can I get a replacement?
- Will my new iPhone 6 or iPhone 6 Plus work with a Kogan Mobile SIM?
Phone Settings
- How to change the network mode on your device
- How To Enable Mobile Data on Agora 3G Lite / Agora 4G Pro
- How to manage call and text barring
- Can I stop my phone from using data?
- How to manage Call Catcher settings from your phone
- What are the APN settings for Kogan Mobile?
Voicemail
- How can I access or setup Voicemail?
- How do I record and change my Voicemail greetings?
- How to switch off Voicemail with your handset
- How do I change the ring time before diverting to Voicemail?
- How can I access my Voicemail from another device?
- How do I change my Voicemail security code?
Earning Qantas Points
- What's in it for Kogan Mobile customers?
- How much does it cost to link accounts?
- I don't have a Qantas Frequent Flyer membership number - how do I get one?
- How soon will I receive my Qantas Frequent Flyer membership number?
- How do I earn Qantas points with Kogan Mobile?
- Can I link more than one Qantas Frequent Flyer account to my Kogan Mobile account?