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  1. Kogan Mobile Help Centre
  2. General Enquiries & Troubleshooting

General Enquiries & Troubleshooting

  • How can I get my PUK (SIM unlock) code to unlock my phone?
  • What do I do if my mobile is lost or stolen?
  • I have a problem with my handset, how can I get help?
  • Can I transfer/port my number if I'm still within a contract period with another provider?
  • How can I find out the IMEI number or SIM number for my mobile?
  • I keep getting an error message about my SIM card
  • I’m having problems making or receiving calls or SMS
  • I'm getting harassing or threatening calls, what can I do?
  • How to lodge a complaint to Kogan Mobile
  • How does Kogan Mobile ensure that all my data is protected?
  • Who do I call to speak with Kogan Mobile support?
  • Can I still receive calls or SMS if I don’t have any credit?
  • Cellular Mobile Health & Safety
  • Can the Kogan Mobile call centre assist me if I have a hearing disability or have limited English speaking capabilities?
  • How do I Unsubscribe from Kogan Mobile Emails
  • 1223 directory assistance
  • I’m having trouble accessing the internet or receiving MMS messages
  • Unable to make/receive calls
  • Unable to send/receive texts
  • How do I know if I have a 4G enabled device?
  • Video calling on your phone
  • Will I get Qantas Frequent Flyer points if I recharge with a Voucher?
  • How to report abhorrent violent material?
  • Data usage on your phone plan.