General Enquiries & Troubleshooting
- How can I get my PUK (SIM unlock) code to unlock my phone?
- What do I do if my mobile is lost or stolen?
- I have a problem with my handset, how can I get help?
- Can I transfer/port my number if I'm still within a contract period with another provider?
- How can I find out the IMEI number or SIM number for my mobile?
- I keep getting an error message about my SIM card
- I’m having problems making or receiving calls or SMS
- I'm getting harassing or threatening calls, what can I do?
- How do we handle complaints and network outage?
- How does Kogan Mobile ensure that all my data is protected?
- Who do I call to speak with Kogan Mobile support?
- Can I still receive calls or SMS if I don’t have any credit?
- Cellular Mobile Health & Safety
- Can the Kogan Mobile call centre assist me if I have a hearing disability or have limited English speaking capabilities?
- How do I Unsubscribe from Kogan Mobile Emails
- 1223 directory assistance
- I’m having trouble accessing the internet or receiving MMS messages
- Unable to make/receive calls
- Unable to send/receive texts
- How do I know if I have a 4G enabled device?
- Video calling on your phone
- Will I get Qantas Frequent Flyer points if I recharge with a Voucher?
- How to report abhorrent violent material?
- Data usage on your phone plan.