Activation & Account Enquiries
- Getting started with Kogan Mobile
- How do I activate my Kogan Mobile service?
- How do I log into my Kogan Mobile account?
- What is Auto Recharge and how do I manage or cancel it?
- How do I change my Kogan Mobile PIN
- I can’t activate my Kogan Mobile SIM card
- Which SIM Card will I need?
- I just activated my new service number, how long will it take to complete?
- Get information about your recharge history
- Recharge your prepaid service with a credit or debit card
- What are the payment options?
- Saving Credit/Debit card details
- Checking your prepaid balance
- Prepaid balance alerts
- I’ve forgotten my Kogan Mobile Account PIN
- What does it cost to change my mobile number?
- Someone else is using my service, am I still liable for the charges?
- Why has my number transfer failed?
- Can I have multiple SIMs on my account?
- How do I cancel my Kogan Mobile service?
- Where do I find my SIM card number?
- Which versions of Internet Explorer (IE) are compatible with the Kogan Mobile Member's Area?
- Can I recharge via SMS?
- Can I manage someone else's account if I'm not the account holder?
- What to do if your online recharge fails
- I can't add my address to activate my new SIM card
- What happens if I don't recharge my account after my plan expires?
- How long will my number stay active for if I don't recharge?
- Will I lose my phone number if I don't recharge?
- Pre-Authorisation Charge