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  1. Kogan Mobile Help Centre
  2. Activation & Account Enquiries

Activation & Account Enquiries

  • Getting started with Kogan Mobile
  • How do I activate my Kogan Mobile service?
  • How do I log into my Kogan Mobile account?
  • What is Auto Recharge and how do I manage or cancel it?
  • How do I change my Kogan Mobile PIN
  • I can’t activate my Kogan Mobile SIM card
  • Which SIM Card will I need?
  • I just activated my new service number, how long will it take to complete?
  • Get information about your recharge history
  • Recharge your prepaid service with a credit or debit card
  • What are the payment options?
  • Saving Credit/Debit card details
  • Checking your prepaid balance
  • Prepaid balance alerts
  • I’ve forgotten my Kogan Mobile Account PIN
  • What does it cost to change my mobile number?
  • Someone else is using my service, am I still liable for the charges?
  • Why has my number transfer failed?
  • Can I have multiple SIMs on my account?
  • How do I cancel my Kogan Mobile service?
  • Where do I find my SIM card number?
  • Which versions of Internet Explorer (IE) are compatible with the Kogan Mobile Member's Area?
  • Can I recharge via SMS?
  • Can I manage someone else's account if I'm not the account holder?
  • What to do if your online recharge fails
  • I can't add my address to activate my new SIM card
  • What happens if I don't recharge my account after my plan expires?
  • How long will my number stay active for if I don't recharge?
  • Will I lose my phone number if I don't recharge?
  • Pre-Authorisation Charge
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