Can I keep my existing number when I join Kogan Mobile?

Absolutely! When you activate your new Kogan Mobile service, you will have the option to receive a new Kogan Mobile number, or bring an existing number to our network.

When you choose to port your number (i.e. bring an existing number to our network) you will be sent an SMS to your old mobile number with a security code. When you reply to the SMS with the code successfully, we will transfer your existing number to Kogan Mobile usually within 3 business hours unless it is a Sunday or public holiday.

To transfer a number across to Kogan Mobile, it must still be tied to an active account with another provider. If you choose to port your existing mobile number the best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM. (You will still be able to use your old SIM card until the port completes and your number moves to the Kogan Mobile network.)

Please note: A loss of service on the day of port is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours. Porting is usually completed within 3 business hours, however can take longer on rare occasions.

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