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  1. Kogan Mobile Help Centre
  2. Frequently Asked Questions

Frequently Asked Questions

  • ★ Network Status Checker
  • ★ Network Coverage Checker
  • ★ Adding additional prepaid data
  • ★ How to redeem your Kogan Mobile Voucher Code
  • ★ I have received my SIM card but did not receive a Voucher code?
  • ★ How many services can be activated under the same name/account number?
  • ★ Will I receive any notification before my plan/recharge expires?
  • ★ Can I change the account name or date of birth online?
  • ★ How do I contact Kogan.com?
  • ★ Can I resubmit a port in request online after I have updated my details?
  • ★ The Plan/Offer I want is not available
  • ★ What does 'Promo End Date' mean?
  • ★ What does the 'Redemption Date' mean?
  • ★ What does 'Limit 1 per customer' mean under the Terms and Conditions when purchasing an offer?
  • ★ Can I place a port in request on an existing Kogan Mobile account?
  • What should I do if I suspect there is a fraudulent attempt, or actual, port or transfer of my Kogan Mobile service
  • Kogan Mobile Support For our Customer During COVID-19
  • Assisting you if you’re experiencing domestic or family violence
  • Is there an age requirement for Kogan Mobile Prepaid?
  • Kogan Mobile: Where can I find my voucher?
  • 4G Network upgrade in selected areas.