Frequently Asked Questions
- ★ Adding additional prepaid data
- ★ How to redeem your Kogan Mobile Voucher Code
- ★ I have received my SIM card but did not receive a Voucher code?
- ★ How many services can be activated under the same name/account number?
- ★ Will I receive any notification before my plan/recharge expires?
- ★ Can I change the account name or date of birth online?
- ★ How do I contact Kogan.com?
- ★ Can I resubmit a port in request online after I have updated my details?
- ★ The Plan/Offer I want is not available
- ★ What does 'Promo End Date' mean?
- ★ What does the 'Redemption Date' mean?
- ★ What does 'Limit 1 per customer' mean under the Terms and Conditions when purchasing an offer?
- ★ Can I place a port in request on an existing Kogan Mobile account?
- What should I do if I suspect there is a fraudulent attempt, or actual, port or transfer of my Kogan Mobile service
- I need help with my service.
- Kogan Mobile Support For our Customer During COVID-19
- Assisting you if you’re experiencing domestic or family violence
- Is there an age requirement for Kogan Mobile Prepaid?
- Kogan Mobile: Where can I find my voucher?
- 4G Network upgrade in selected areas.