How do I record and change my Voicemail greetings?

Custom Voicemail greetings can be set up for a variety of different occasions, these greetings can be changed at any time by following these steps:

  1. To access your Voicemail, dial '121' from your Kogan Mobile handset.
  2. From the main menu, select option '2' to manage your greetings.
  3. Select the option corresponding to the greeting that you would like to change:
    • '1' for a personal greeting for all calls
    • '2' to record your name for the system greeting
    • '3' to set up an extended absence greeting
    • '4' for a busy greeting
    • '5' for a no answer/unreachable greeting
  4. Follow the prompts to record your greeting.
  5. Press '#' to finish recording.
  6. Follow the prompts to replay, save, re-record or erase your newly recorded greeting.
  7. Choose option '2' to save your greeting once you're happy with what you've recorded.
  8. You can now hang up, or press '' to return to the main menu.

Handy tips:

  • Try to be as detailed as possible when recording your voicemail greeting by asking the caller to leave their name, contact number and a brief description of what the call is regarding.
  • If you have recorded an 'extended absence' greeting for your Voicemail and opted for callers not to be able to leave a message, make sure that you inform the caller of this in your greeting. 


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