How do I cancel my Kogan Mobile service?

Of course we’re sad to see you go, but there’s a few things to keep in mind before you take off.

If you’re transferring your number to a new service, you will need to let them know your Kogan Mobile service number and the exact date of birth that matches our records. Your new provider will contact us and we’ll assist with the release of your number without hassles.

Please be mindful that you will forfeit any remaining credit on your Kogan Mobile account and all remaining credits are not refundable.

If you’re not transferring your number to a new service, please be mindful of the following:

  • you will lose your Kogan Mobile service number,
  • you will forfeit any remaining credit on your Kogan Mobile account,
  • any saved voicemails will be deleted,
  • you will be unable to use your Kogan Mobile SIM card for any future Kogan Mobile services.

If you’d still like to proceed with the cancellation and you are not taking your number with you to a new provider, please contact the Kogan Mobile Customer Care team by calling 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. Our dedicated team is available from 8am to 8pm, 7 days a week.


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