If you’re trying to make a phone call but you’re receiving an error message, please try the following to resolve the issue:
- Restart your phone: Turn your phone off and on again to refresh your network connection.
- Ensure you have sufficient credit: You can log into your account to check your balance here.
- Check coverage: Make sure you’re in a Kogan Mobile coverage area using the Coverage Map.
- Try a different number: This may indicate whether it’s an issue with your service or theirs.
Premium or International Calls
These are not included with prepaid call plans and will require the addition of a Premier Access Bolt-On. If you are having issues making premium or international calls, please ensure that you have sufficient credit on your Premium Access Bolt-On.
If you’re still unable to successfully make a phone call, please feel free to get in touch with our Customer Care team for further assistance.