Unable to make/receive calls

If you’re trying to make a phone call but you’re receiving an error message, please try the following to resolve the issue:

  1. Restart your phone: Turn your phone off and on again to refresh your network connection.
  2. Ensure you have sufficient credit: You can log into your account to check your balance here.
  3. Check coverage: Make sure you’re in a Kogan Mobile coverage area using the Coverage Map.
  4. Try a different number: This may indicate whether it’s an issue with your service or theirs.

Premium or International Calls
These are not included with prepaid call plans and will require the addition of a Premier Access Bolt-On. If you are having issues making premium or international calls, please ensure that you have sufficient credit on your Premium Access Bolt-On.

If you’re still unable to successfully make a phone call, please feel free to get in touch with our Customer Care team for further assistance.

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