We have implemented a number of measures to keep our customers connected and help protect the health and well-being of Australians.
KOGAN MOBILE’S RESPONSE TO COVID-19
The health and wellbeing of our employees, customers and the public is our highest priority. In response to this unprecedented situation, we have implemented a number of measures to keep our customers connected and to help protect the health and wellbeing of Australians.
Our mobile network is well-equipped to manage additional traffic during the day to support Australians spending more time at home, however, speeds may vary as traffic varies from normal patterns.
Kogan Mobile is following the advice and guidelines of key government and industry stakeholders.
We encourage our employees and customers to follow the guidance of the Federal Government Department of Health on how to protect yourself and limit the spread of COVID-19 in Australia.
KEEPING CUSTOMERS CONNECTED
To ensure our customers stay connected at this time, we’re implementing the following measures:
- Active prepaid customers will receive a one-off bonus 3GB data with their next recharge before 30 April 2020.
- To ensure you have unrestricted access to essential health information, accessing the Federal Government Department of Health and state and territory health department websites won’t contribute to the data usage on the Kogan Mobile network. This includes:
KOGAN MOBILE CUSTOMER SUPPORT
We are currently experiencing higher than normal call volumes and reduced customer care agent availability. Wherever possible, we encourage customers to manage their account via Kogan Mobile Account, or get help online using the Kogan Mobile Help Centre. With your Kogan Mobile Account you can recharge your prepaid service, get an add-on, check your usage and update your account settings. For help with using your Kogan Mobile Account, you can check our Kogan Mobile help centre.
Please only call if it’s urgent and you can’t resolve your enquiry via self-service.
KOGAN MOBILE OFFICES
All Kogan Mobile office-based employees in Australia are currently working from home, all meetings are being conducted virtually, and all domestic and international travel has been suspended.