If the port in request was unsuccessful, please confirm the details that were registered with the provider that you are departing.
After you have confirmed, simply follow these steps:
- Log in to your Kogan Mobile account;
- Under 'Your number transfer has failed', click 'Update details';
- The detail(s) that need to be updated will be highlighted in red.
If your reason is not listed above, please get in touch with us by giving our team a call on 1300 056 426 between 8am and 8pm (7 days per week) and we’ll assist you as promptly as possible.