If the port in request was unsuccessful, please confirm the details that were registered with the provider that you are departing.
After you have confirmed, simply follow these steps:
- Log in to your Kogan Mobile account;
- Under 'Your number transfer has failed', click 'Update details';
- The detail(s) that need to be updated will be highlighted in red.
If your reason is not listed above, please get in touch with the Kogan Mobile Customer Care team and we’ll assist you as promptly as possible. The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. Our dedicated team is available from 8am to 8pm, 7 days a week.