If the port in request was unsuccessful, please confirm the details that were registered with the provider that you are departing.
After you have confirmed, simply follow these steps:
- Log in to your Kogan Mobile account;
- Under 'Your number transfer has failed', click 'Update details';
- The detail(s) that need to be updated will be highlighted in red.
If your reason is not listed above, please get in touch with Kogan Mobile Customer Care online here and we’ll assist you as promptly as possible.