How can I get my PUK (SIM unlock) code to unlock my phone?

Getting your PUK

The PUK code is a number unique to your SIM card. It’s used to prevent unauthorised use of your account, and keep your SIM details safe. You’ll be asked for your PUK if you enter your PIN 3 times incorrectly.

Your PUK code can be found on the back of the SIM card holder that your SIM is attached to when it first arrives. If you no longer have the card holder, you can contact the Kogan Mobile customer service team on 1300 056 426 with the following details:

  • Kogan Mobile Number
  • Complete Name
  • Account PIN (or you will be required to pass an ID check if you do not have your PIN)

Once we have verified your details, we will provide your PUK code to you. 

Entering your PUK 

  1. Enter your PUK into your phone when prompted
  2. You will be asked to enter a new PIN code, repeat it to confirm. Your PIN code needs to be between 4 and 8 digits long.

If you are not prompted to enter your PUK on your phone, you can enter your PUK with this sequence:

**05 * [PUK] * [NEW PIN] * [NEW PIN] #

Important info:

You’ve got 10 attempts to enter your PUK correctly, so be careful.
After 10 wrong attempts, your SIM will be permanently blocked. You'll need to get a replacement SIM to continue using your mobile number.

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