Getting your PUK
The PUK code is a number unique to your SIM card. It’s used to prevent unauthorised use of your account, and keep your SIM details safe. You’ll be asked for your PUK if you enter your PIN 3 times incorrectly.
You can contact the Kogan Mobile Customer Service team on 1300 056 426 with the following details:
•Kogan Mobile Number
•Account PIN (or you will be required to pass an ID check if you do not have your PIN)
Once we have verified your details, we will provide your PUK code to you.
Entering your PUK
- Enter your PUK into your phone when prompted
- You will be asked to enter a new PIN code, repeat it to confirm. Your PIN code needs to be between 4 and 8 digits long.
If you are not prompted to enter your PUK on your phone, you can enter your PUK with this sequence:
**05 * [PUK] * [NEW PIN] * [NEW PIN] #
You’ve got 10 attempts to enter your PUK correctly, so be careful.
After 10 wrong attempts, your SIM will be permanently blocked. You'll need to get a replacement SIM to continue using your mobile number.