Why didn’t my number transfer to my new account successfully?

If your number failed to transfer from your current mobile account to your new Kogan Mobile account, please check the following things with your current carrier:

  • Your number is still on an active account
  • The Name associated with each account is the same
  • The account number (if porting from a postpay account) is correct
  • The date of birth associated with the carrier from which you’re transferring matches the date of birth you’re providing to Kogan Mobile

If you are unsure about any of the above points, please check with your current carrier and then get back in touch with our Customer Care team for further assistance.

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